24/7 Support

24 hours a day, 7 days a week

24/7 full support contract

All ongoing support is provided on a contract basis.

A 24/7 full support contract provides clients with

  • Up to 120 hours technical support each year via e-mail and telephone.

    Technical support may include assistance with Slate CMS system configuration, bug fixes, development and customisation works, and staff training. It may also include any other tasks deemed appropriate at the sole discretion of Obsidian Consulting Group.

  • Access to all upgrades to the Slate CMS core system released during the contract period including installation and testing

  • Assistance with integration of any additional Slate CMS modules purchased during the contract period

  • Access to all Slate CMS system documentation released during the contract period

  • Support Hours: 24hrs per day, 7 days per week. Excludes Christmas Day and Good Friday